Virtual planning
Put together your individual van racking system.
Customer Care
Added value through additional services
Customer Care
Added value through additional services
With the Customer Care Service Contract, you get far more than just support hours. You secure direct access to our service team - without any loss of time or additional quotation processes.
For you, this means: maximum availability, rapid assistance when needed and full planning security. Instead of first having to obtain quotes or approve orders in the event of a fault, you can access our support immediately at any time. This reduces downtimes to a minimum and relieves your internal resources at the same time.
In short: the Customer Care Service Contract is your security system for smooth production - fast, uncomplicated and reliable.
The principle
The principle
- You purchase a support volume (e.g. 25, 50, 75 or 100 hours) that you can use flexibly within a year.
- You receive the support volume at a reduced hourly rate.
- The support volume can be used freely - whether by telephone, remote access or for minor adjustments.
- As soon as help is needed, we can take action immediately as the contractual basis is already in place.
- No waiting time for orders, no delays - our service takes effect immediately.
Advantages
Advantages
- Rapid response: immediate deployment in the event of a fault
- Predictable costs: reduced hourly rate, flexible contingent
- Full transparency: automatic notification when 75% of the volume is used
- Possibility to conclude a follow-up contract before the contract ends
- Flexibility: Support on weekdays from 8:00 to 17:00 (CET)
